FAQs – DreamHorizonShop

1. Where do you ship from?

We work with trusted fulfillment partners to prepare and ship orders. Depending on the product, it may ship from different international warehouses to ensure faster delivery and better availability.

2. How long does shipping take?

Delivery times vary by country. Most orders arrive within the estimated timeframe shown at checkout, but delays can happen due to customs checks or courier issues. We update you with tracking details as soon as your package ships.

3. Can I change or cancel my order?

If your order hasn’t been processed yet, we can help modify or cancel it. Once it has been packed or shipped, changes are no longer possible. Contact us as soon as possible if you need support.

4. What payment methods do you accept?

We accept secure online payments including major credit/debit cards and other standard online payment options available at checkout. All payments are encrypted and secure.

5. What if my product arrives damaged or incorrect?

If your item arrives damaged, defective, or different from what you ordered, contact us immediately with photos. We will replace the item or arrange a refund according to our Return Policy.

6. Do you offer returns or refunds?

Yes, eligible items can be returned within the specified return period. Items must be in unused condition with all original packaging. Once we inspect the returned item, we issue a refund or replacement.

7. How can I track my order?

Once your order ships, we send you a tracking link by email. You can use this link anytime to see where your package is and its expected delivery date.

8. Are product colors accurate?

We try to provide accurate photos and descriptions, but small color differences can happen due to lighting or screen settings. This is normal and does not count as a product defect.

9. Do you share my personal information?

No. We only use your information to process your orders and improve your experience. We do not sell or share your data with third-party marketers.

10. How can I contact customer support?

You can reach our support team anytime at:
support@dreamhorizonshop.com